“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” -Maya Angelou
Looking for a differentiator to help your organization stand out? Do you wonder what you or your teams could do differently to really connect with patients and increase retention? Do you feel uncomfortable delivering difficult communication such as a miscarriage or a stillbirth?
There is likely no industry where empathy matters more than healthcare. Healthcare companies should be paying careful attention to how empathetic their providers are in overall communication and especially in regards to the patient experience.
I leverage collaborative care and empathic communication in healthcare to better support the mental and emotional wellbeing of patients and improve the overall experience of the patient, while targeting key metrics to show improvement within the organization.
My personal experiences have brought me to where I am today. Struggling with fertility issues for years and having 4 consecutive miscarriages, including my daughters’ twin, has created a deeper passion to change healthcare and the fertility journey for many women. Being a patient of a chronic diagnosis, I truly understand the impact stress can have on your physical, mental and emotional health.
Healthcare Industry Programs
The following programs have been specifically developed for Healthcare industries. Each program can be tailored to meet your organizations needs and audience. Please schedule a Collaboration Call if you would like to discuss any of the programs in more detail.
Healthcare Communication Workshops:
*Connecting Empathic Communication- This program utilizes proven evidence based strategies to enhance the patient experience by connecting with patients and families on a more meaningful level to impact the patients perception of care. Excellent for all healthcare team members who interact with patients or families.
*Millennial Medical Mindset- In today’s society, understanding the mindset of millennial’s, particularly with healthcare and parenting, is a must! This program provides insights, proven tools and interactive simulations to increase the healthcare team members’ confidence to provide truly empathic communication to this generation.
Patient Coaching Programs
*Group coaching programs at your location or virtually
*Patients work closely with the coach using evidence based strategies to guide them through their journey. The will learn how to decrease their stress, anxiety, find clarity and move forward with confidence.
Recommendations:
“Jackie approaches her responsibilities with accountability and follows through on her commitments. She brings high energy to all her work and can keep large groups engaged through her facilitation and project management abilities. Jackie is goal directed, can align vision with action, and is an ultimate team player.
I would highly recommend Jackie as she has the foundational skills, knowledge, and expertise for which organizations pursuing strategic goals, innovative endeavors, project implementation, and high reliability service would be well served.”
-Jill Fargo FNP-C, MSN, NEA-BC, Transformational Leader
“Jackie is compassionate, professional and brilliant. I have had the privilege of working with Jackie for years in the clinical setting.
Whether at bedside or the boardroom she has a way of connecting with people that is unsurpassed!
Thank you Jackie for teaching me new skills on how to connect with compassion. I am forever grateful!”
-Dr. David Boyd, MD, Hospitalist and Primary Care Physician
Background
Jackie is a passionate and accomplished registered nurse, educator, facilitator, and coach. She is recognized in the healthcare industry as strategic and a driven innovator.
For the past decade, Jackie has focused on facilitating, educating and training healthcare employees and leaders. Jackie builds trust quickly and provides a safe, non-judgmental space in which barriers are broken down and growth can flourish.
Jackie received her training as a professional certified coach at the Institute for Professional Excellence in Coaching and has utilized these skills in patient engagement programs, team building and development, and change management programs.